Return Policy

Return Policy

At Pulse, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free return process. Please read our return policy below:

Returns Eligibility

  • You can return most items within 30 days of receiving your order.
  • The item must be unused, in original condition, and in its original packaging.
  • Non-returnable items: Certain items, such as intimate wear, personalised products, or gift cards, are not eligible for return.

How to Return an Item

  1. Contact Us: To start a return, please reach out to our customer support team at [Your Email/Contact Info] within 30 days of receiving your order.
  2. Return Instructions: Our team will provide you with the necessary return instructions and a return shipping label.
  3. Ship Back the Item: Carefully package the item and send it back to us using the return label provided.

Return Shipping Fees

  • UK returns: We offer free return shipping for UK orders.
  • International returns: Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

Refund Process

  • Once we receive your returned item, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method.
  • Original shipping charges are non-refundable.
  • You will receive an email notification once your refund has been processed.

Exchanges

  • If you need a different size or product, we recommend returning the original item and placing a new order for the desired item.
  • Please contact us if you need assistance with exchanges.

Faulty or Incorrect Items

  • If you received a damaged, defective, or incorrect item, please contact us immediately.
  • We will cover the cost of return shipping and issue a full refund or replacement.

Important Notes

  • We cannot accept returns for items that show signs of use, damage, or are missing their original packaging.
  • Items must be returned within the 30-day window for a full refund.
  • The returned item must match the item that was originally purchased.

If you have any questions or need assistance with your return, please don’t hesitate to contact us at pulsepalacelondon@gmail.com. We're here to help!