Return Policy
Return Policy
At Pulse, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free return process. Please read our return policy below:
Returns Eligibility
- You can return most items within 30 days of receiving your order.
- The item must be unused, in original condition, and in its original packaging.
- Non-returnable items: Certain items, such as intimate wear, personalised products, or gift cards, are not eligible for return.
How to Return an Item
- Contact Us: To start a return, please reach out to our customer support team at [Your Email/Contact Info] within 30 days of receiving your order.
- Return Instructions: Our team will provide you with the necessary return instructions and a return shipping label.
- Ship Back the Item: Carefully package the item and send it back to us using the return label provided.
Return Shipping Fees
- UK returns: We offer free return shipping for UK orders.
- International returns: Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
Refund Process
- Once we receive your returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Original shipping charges are non-refundable.
- You will receive an email notification once your refund has been processed.
Exchanges
- If you need a different size or product, we recommend returning the original item and placing a new order for the desired item.
- Please contact us if you need assistance with exchanges.
Faulty or Incorrect Items
- If you received a damaged, defective, or incorrect item, please contact us immediately.
- We will cover the cost of return shipping and issue a full refund or replacement.
Important Notes
- We cannot accept returns for items that show signs of use, damage, or are missing their original packaging.
- Items must be returned within the 30-day window for a full refund.
- The returned item must match the item that was originally purchased.
If you have any questions or need assistance with your return, please don’t hesitate to contact us at pulsepalacelondon@gmail.com. We're here to help!